Terms of Service

1. Acceptance of Terms

By subscribing to EventCage, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Bespoke agreements: If your venue has a separately signed or negotiated agreement with EventCage (e.g. a custom commercial or partnership agreement), that bespoke agreement overrides these website terms to the extent of any conflict. Where the bespoke agreement is silent, these Terms of Service apply.

2. Subscription Plans

Free Plan

• Basic venue listing
• Standard visibility in AI search
• Email support
• 12.5% net commission per booking
• Can be cancelled anytime

Basic Plan

• Premium listing tag
• Priority placement in AI searches
• Featured in paid campaigns
• Priority email support
• 10% net commission per booking
• Billed quarterly (£300) or annually (£900)
• Annual plan includes ROI guarantee

Premium Plan

• All Basic plan features
• Homepage feature placement
• Dedicated SEO landing page
• 24/7 priority support
• 5% net commission per booking
• Billed quarterly (£1,166) or annually (£3,498)
• Annual plan includes ROI guarantee

3. Commission Structure

Commission is calculated as a percentage of the net booking value (excluding taxes, VAT, and service fees). The net booking value includes the base venue hire fee and any additional services booked through EventCage.

Commission is payable after an event takes place. EventCage will invoice you within 30 days of receiving the event breakdown from your venue. Payment is due within 30 days of invoice date.

Important: You are required to provide accurate event breakdowns for all bookings received through EventCage, including the booking value and event date. Failure to provide this information or deliberately misreporting booking values constitutes a breach of these terms and may result in account termination.

Commission applies to all bookings facilitated through the EventCage platform, regardless of whether the booking is completed through the platform or via direct contact initiated through EventCage.

4. Annual ROI Guarantee

For annual plans (Basic or Premium), if your venue doesn't achieve a return on investment equal to or greater than your subscription cost within 12 months, we'll refund your subscription cost in full.

To claim the guarantee, contact us at sales@eventcage.com with documentation of bookings received through EventCage during your subscription period.

5. Billing and Payments

Subscription Payments

• All subscription payments are processed securely through Stripe
• Subscriptions automatically renew at the end of each billing period (quarterly or annual)
• You will be charged at the start of each billing period
• You can cancel your subscription anytime by emailing sales@eventcage.com
• Payment cards must be kept up to date; failed payments may result in service suspension

Commission Payments

• Commission invoices are sent via email after each event
• Payment is due within 30 days of invoice date
• Accepted payment methods: Bank transfer, credit card, or as specified on invoice
• Late payments may incur interest charges and may result in account suspension
• Continued non-payment may result in account termination and legal action to recover debts

Invoices and Receipts

You will receive invoices and receipts via email to the address associated with your account. It is your responsibility to keep your email address up to date.

6. Cancellation and Refunds

You may cancel your subscription at any time by emailing sales@eventcage.com. Cancellations take effect at the end of the current billing period. No refunds are provided for partial periods, except as required by law or the ROI guarantee for annual plans.

Free plan users may delete their account at any time, but remain subject to commission payments for any bookings received through EventCage.

7. Venue Responsibilities

As a venue partner, you are responsible for:

Venue Information

• Providing accurate, truthful, and up-to-date venue information
• Uploading genuine, high-quality photos of your venue
• Updating pricing, availability, and venue details promptly when they change
• Ensuring descriptions accurately represent your venue and services
• Not misleading customers or making false claims

Customer Service

• Responding to enquiries within 24 hours during business days
• Treating all customers with professionalism and respect
• Honoring all bookings made through EventCage
• Providing the services as described in your venue listing
• Notifying EventCage immediately of any issues with bookings

Reporting and Payments

• Providing accurate event breakdowns within 7 days of each event
• Reporting all bookings received through EventCage, regardless of booking method
• Paying applicable commissions within 30 days of invoice date
• Maintaining accurate financial records for audit purposes
• Notifying EventCage of any billing discrepancies within 14 days

Legal Compliance

• Operating your venue in compliance with all applicable laws and regulations
• Maintaining appropriate licenses, insurance, and permits
• Ensuring your venue meets health and safety standards
• Complying with data protection laws (GDPR, etc.) for customer data

Communications and Site Visits

All communications relating to site visits, sales enquiries, and bookings that originate from or are facilitated by EventCage must include EventCage's sales email address (sales@eventcage.com) in copy for the duration of the sales process. This requirement applies to all forms of written communication including email, regardless of whether correspondence is initiated by the venue, the client, or EventCage.

This ensures full transparency, allows EventCage to provide support throughout the booking process, and enables accurate commission tracking. Failure to include EventCage in communications may be treated as an attempt to circumvent commission obligations and constitutes a breach of these terms.

8. EventCage Responsibilities

EventCage commits to:

Platform Services

• Maintain and operate the EventCage platform
• Promote your venue according to your selected plan
• Process and forward customer enquiries to you promptly
• Maintain reasonable platform uptime and availability
• Provide regular platform updates and improvements

Customer Support

• Provide email support to all venues (response time varies by plan)
• Provide priority support to Basic and Premium plan subscribers
• Assist with technical issues and platform questions
• Mediate disputes between venues and customers when necessary

Data Protection

• Protect your data in accordance with our Privacy Policy
• Implement industry-standard security measures
• Comply with data protection regulations (GDPR, etc.)
• Notify you promptly of any data breaches affecting your account

Limitations

EventCage does not guarantee any specific number of enquiries, bookings, or revenue. We make reasonable efforts to promote your venue but results depend on many factors including venue quality, pricing, availability, location, and market demand.

9. Prohibited Uses

You may not:

• Provide false, misleading, or inaccurate information about your venue
• Upload photos that don't represent your actual venue
• Attempt to circumvent or avoid commission payments
• Fail to report bookings received through EventCage
• Contact customers to move bookings off-platform to avoid commission
• Harass, abuse, or discriminate against customers or EventCage staff
• Use the platform for any illegal purposes
• Scrape, copy, or extract data from the platform without permission
• Attempt to access other users' accounts or data
• Interfere with or disrupt the platform's operation
• Upload viruses, malware, or malicious code
• Impersonate another venue or person
• Use the platform to spam or send unsolicited messages
• Violate any applicable laws or regulations
• Infringe on others' intellectual property rights

10. Intellectual Property

Your Content

You retain ownership of all photos, descriptions, and content you upload to EventCage. By uploading content, you grant EventCage a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your content for the purpose of operating and promoting the platform and your venue.

Our Content

The EventCage platform, including its design, code, logos, and content, is owned by EventCage and protected by intellectual property laws. You may not copy, modify, or use our intellectual property without written permission.

11. Indemnification

You agree to indemnify and hold harmless EventCage, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the platform
• Your violation of these terms
• Your violation of any laws or regulations
• Events held at your venue
• Your venue content and information
• Disputes with customers
• Any injury, damage, or loss occurring at your venue

12. Termination

Termination by You

You may cancel your subscription at any time by emailing sales@eventcage.com. Free plan users may delete their account at any time. Termination takes effect at the end of the current billing period for paid plans.

Termination by EventCage

We reserve the right to suspend or terminate your account immediately if you:

• Violate these Terms of Service
• Provide fraudulent or false information
• Fail to pay commissions or subscription fees owed
• Engage in prohibited activities
• Receive repeated customer complaints
• Damage EventCage's reputation or business

Effect of Termination

Upon termination:

• Your venue listing will be removed from the platform
• You will no longer receive enquiries through EventCage
• You remain liable for any outstanding commission payments
• You must fulfill any existing bookings made through EventCage
• No refunds will be provided for unused subscription periods (except as required by law)
• EventCage may retain your data as required for legal or accounting purposes

13. Warranties and Disclaimers

No Warranty: The platform is provided "as is" without warranties of any kind, either express or implied. EventCage does not warrant that the platform will be uninterrupted, error-free, or secure.

Your Warranties: You warrant that:

• You have the authority to enter into this agreement
• All information you provide is accurate and truthful
• You own or have rights to all content you upload
• Your venue complies with all applicable laws and regulations
• You have appropriate licenses, insurance, and permits

14. Limitation of Liability

To the maximum extent permitted by law, EventCage's liability is limited as follows:

• EventCage is not liable for any indirect, incidental, special, consequential, or punitive damages
• EventCage is not liable for lost profits, revenue, data, or business opportunities
• EventCage is not liable for issues, incidents, or accidents at your venue
• EventCage is not liable for disputes between you and customers
• EventCage is not liable for lost or reduced bookings
• EventCage's maximum total liability is limited to the greater of: (a) £100, or (b) the amount you paid to EventCage in the 12 months prior to the claim

Exceptions: Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

15. Dispute Resolution

If a dispute arises between you and EventCage:

1. Contact us first at legal@eventcage.com to attempt informal resolution
2. If unresolved after 30 days, either party may initiate mediation
3. If mediation fails, disputes may be resolved through binding arbitration or courts as specified below

16. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any disputes will be resolved exclusively in the courts of England and Wales, and you consent to the personal jurisdiction of those courts.

17. General Provisions

Bespoke Agreements

Where a venue account is subject to a bespoke agreement with EventCage (such as a custom commercial, partnership, or enterprise agreement signed or agreed in writing), that bespoke agreement takes precedence over these website Terms of Service to the extent of any conflict. Terms not covered or contradicted by the bespoke agreement continue to be governed by these Terms of Service and our Privacy Policy.

Entire Agreement

Subject to any applicable bespoke agreement (see above), these terms, together with our Privacy Policy, constitute the entire agreement between you and EventCage regarding the use of our services.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these terms will not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer these terms or your account without our written consent. EventCage may assign these terms to any affiliate or successor.

Force Majeure

EventCage is not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet/telecommunications failures.

18. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email at least 30 days before they take effect. Continued use of the service after changes take effect constitutes acceptance of the new terms.

If you don't agree to the changes, you may cancel your subscription by emailing sales@eventcage.com before the changes take effect.

19. Contact Information

For questions, concerns, or notices regarding these terms, please contact us at:

Legal matters:
Email: legal@eventcage.com

Sales and subscriptions:
Email: sales@eventcage.com

Customer support:
Email: support@eventcage.com